Frequently Asked Questions
  • Q: Do you update my portfolio? If so, how often?

    Each portfolio is updated daily before 10:00 AM (EST).

  • Q: Can I change my portfolio?

    Your portfolio is created based on your financial goals, risk profile, and investment approach.

    If you decide to change your portfolio, one of our financial advisors can help you determine the investment method that best serves your interests.

    Click here to book a call.

  • Q: How is the portfolio risk score calculated?

    Your risk score is based on different variants, such as financial goals, time horizon, risk tolerance, and your investment experience.

    Your risk score can differ from an account to others depending on short- or long-term investments.

  • Q: How does rebalancing work?

    When any of the investments in your account is more than 10% away from the target weight, we will automatically rebalance your portfolio on the next business day. We will sell what is overpriced (by market standards) to buy underpriced investments. You don’t have to call or e-mail us; everything is taken care of automatically, and you will be notified via e-mail every time your account rebalanced.

    If the weight of your plan is 10% for a particular asset class (i.e., US stocks), a rebalance will be automatically triggered if the actual weight is above 11% or below 9%.

  • Q: Do I need to trade actively or make trading decisions?

    No. You will not need to trade actively. Once you choose your portfolio, we take care of the rest.

  • Q: Will I receive dividends?

    Yes. Your dividend is reinvested automatically through the algorithm.

  • Q: How are dividends reinvested?

    Dividends reinvested to purchase the ETF that has moved from the strategic portfolio weight. For a more detailed overview of what dividend reinvesting is and how it works, check out Investing 101 page.

  • Q: How are the returns calculated?

    There are four primary methods of calculating investment performance: Time-Weighted Return, Simple Return, Internal Rate of Return, and Money-Weighted Return. In accordance with regulations that came into effect in 2016, Wealthface displays your return using the Money-Weighted Return method, which takes into account the returns you earn on deposits, as well as the returns on your investments.

    A money-weighted rate of return is a measure of the rate of return for an asset or portfolio of assets. It is calculated by finding the rate of return that will set the present values.

  • Q: What is the rate of return?

    The rate of return is the gain or loss on an investment over a specified period, expressed as a percentage of the investment’s cost. Gains on investments defined as income received plus any capital gains realized on the sale of the investment.

    The formula for the rate of return is:

    [(Current price – Original price) / Original price] x 100.

  • Q: What returns should I expect?

    Past performance does not determine future returns on investment. We believe that our investment strategy helps control fees and manage emotionally motivated decisions, as well as optimize diversification to maximize return and minimize loss. We believe that to build wealth; you need to stick to your investment strategy and diversify your portfolio.

  • Q: How do I open a Wealthface account?

    The process of opening a Wealthface account is relatively easy. You can initiate the process by clicking here. Complete the online application, fill in your basic information and create your investment profile.

    Afterward, you have to read then agree to the terms and conditions and the other agreements before setting up your account.

    When your account has been created successfully, you can fund your account by linking it to your credit or debit card number. If you do not prefer to do so, you can fund your account via a wire transfer. When this is done, you will receive a phone call from one of our advisors who will be guiding you through the process of creating your portfolio.

    From the time of completing your application, your account will be open in less than three business days.

  • Q: What investment strategy does Wealthface follow?

    We have developed our algorithm based on a Nobel Prize-winning formula, which offers the following:

    1. Diversification
    2. Passive management
    3. Adjusted for your risk profile
  • Q: What are the account types available through the Wealthface platform?

    Available account types are:

    1. Personal
    2. Joint
    3. Retirement
    4. Education
    5. Corporate
    6. Advisor
    7. High Net Worth Individual
  • Q: How much will I be charged?

    These are the charges:

    1. Based accounts (with <$100,000 deposits) are charged a 0.75% fee
    2. Platinum accounts ($100k to $500k) are charged a 0.65% fee
    3. Infinite accounts (>$500,000) are charged a 0.5% fee
  • Q: What measures do you take to ensure the safety of my personal information?

    Your personal, biographical, and financial data encrypted via internationally certified cryptography algorithms and in compliance with SEC and ADGM data security standards.

  • A: More about our encryption

    We use state-of-the-art security to protect your data. Our -256bit SSL/TLS certificate encrypts all information transmitted between your browser and our web servers. We use it to keep your account information safe as it is being transmitted to us.

  • B: Back-Up

    Wealthface utilizes a back-up strategy based around modern cloud technology (rather than outdated tapes, floppy discs, etc.) – so that no matter what happens, your data is not at risk of being lost.

  • C: Uninterrupted Operations

    Wealthface’s multi-pronged approach to security ensures you are protected at all times and is the sole focus of our full-time security team. We adhere to industry standards for protecting your data, securing our web application, and processing all transactions. We’re continuously updating our policies and procedures across our entire organization to ensure that Wealthface offers the highest level of security.