Frequently Asked Questions
  • Do you update my portfolio? If so, how often?

    Each portfolio is updated daily, before 10:00 AM (EST).

  • Can I change the investment mix in my portfolio?

    Your portfolio is created based on your financial goals, risk profile, and investment approach.

    If you decide to change your portfolio, one of our financial advisors can help you determine the investment method that best serves your interests.

    Click here to book a call.

  • How is the portfolio risk score calculated?

    Your risk score is based on different variants, such as financial goals, time horizon, risk tolerance, and investment experience.

    Your risk score can differ from one account to another, depending on short- or long-term investments.

  • How does rebalancing work?

    When any percentage of the investments in your account exceeds 10% of the target weight (10% over the selected weight of your particular asset class), Wealthface automatically rebalances your portfolio on the following business day. We sell the overpriced investments (by market standards) and replace them with underpriced investments.

    The process is done automatically; you do not need to call or e-mail us; you will be notified via e-mail every time your account is rebalanced.

  • Do I need to trade actively or make trading decisions?

    No. The robo-advise platform is designed to trade on your behalf. You will only need to choose your portfolio. Once selected, we take care of the rest.

  • Will I receive dividends?

    Yes. Your dividends will be automatically reinvested in your portfolio through our algorithm.

  • How are dividends reinvested?

    Dividends are reinvested to purchase the ETF that has moved from the strategic portfolio weight. For a more detailed overview of what dividend reinvesting is and how it works, check out Investing 101 page.

  • How are the returns calculated?

    There are four primary methods for calculating investment performance: Time-Weighted Return, Simple Return, Internal Rate of Return, and Money-Weighted Return.

    In accordance with regulations that came into effect in 2016, Wealthface displays your return using the Money-Weighted Return method, which takes into account the returns you earn on deposits, and the returns earned on your investments.

    A money-weighted return rate is a measure of the rate of return for an asset or portfolio of assets. It is calculated by finding the rate of return that will set the present values.

  • What is the rate of return?

    The return rate is the gain or loss on an investment over a specified period, expressed as a percentage of the investment’s cost. Gains on investments are defined as income received, and any capital gains realized on the investment’s sale.

    The formula for the rate of return is:

    [(Current price – Original price) / Original price] x 100

  • What returns should I expect?

    Past performance does not determine future returns on investment. We believe that our investment strategy helps control fees, manages emotionally motivated decisions, and optimizes diversification to maximize return and minimize loss. We believe that to build wealth;you need to stick to your investment strategy and continuously diversify your portfolio.

  • How do I open a Wealthface account?

    The process of opening a Wealthface account is easy. You can initiate the process by clicking here. Complete the online application, fill in your basic information, and create your investment profile.

    Once the terms and conditions and agreements are approved, your account will be set up. At that point, you may start funding your account by linking it to your credit or debit card, or through a wire transfer. Once this process is completed, you will receive a call from one of our advisors to guide you through creating your customized portfolio.

    Your account will be active in less than three business days from the completion of the application.

  • What investment strategy does Wealthface follow?

    Wealthface has developed its own in-house algorithm, based on a Nobel Prize-winning formula. Wealthface Invest offers the following:

    1. Diversification
    2. Passive Management
    3. Adjusted Management (for your risk profile)
  • What type of accounts are available through the Wealthface platform?

    There are various types of accounts available through our investment platform:

    1. Personal
    2. Joint
    3. Retirement
    4. Education
    5. Corporate
    6. Advisory
    7. High Net Worth Individual
  • What fees will I be charged?

    Our fees are the lowest in the region. We have three types of accounts and the charges are as follows:

    1. Basic accounts: Deposits under $100,000 are charged a fee of 0.75%
    2. Platinum accounts: Deposits between $100k and $500k) are charged a fee of 0.65%
    3. Infinite accounts: Deposits over $500,000) are charged a fee of 0.5%
  • What measures do you take to ensure the safety of my personal information?

    The security of your personal information is extremely important to us. Internationally certified cryptography algorithms encrypt personal, biographical, and financial data and comply with both the SEC and the ADGM data security standards.

    More information on our security measures:

  • A: About our encryption

    We use state-of-the-art security to protect your data. Our -256bit SSL/TLS certificate encrypts all information transmitted between your browser and our web servers. It ensures the safety of your account information as it is being transmitted to us.

  • B: Back-Up

    Our back-up strategy is based on modern cloud technology (not outdated tapes or floppy discs), which means that no matter what happens, your data is never at risk of getting lost.

  • C: Uninterrupted Operations

    Wealthface’s multi-pronged approach to security ensures you are protected at all times. We adhere to the highest industry standards to protect your data, secure our web application, and safely and securely process all transactions. We continuously update our policies and procedures to ensure the highest level of security.